**Updated 10th March with new information**
It’s a very sad and nostalgic time for anyone that grew up with Toys R Us.
To me it was always a treat browsing the aisles and looking at the mountains of toys on offer. It has been confirmed that Toys R Us has now entered administration, putting almost 3000 jobs at risk.
All remaining stores will remain open for the moment, with an ‘orderly wind down’ due to take place. One of the administrators for the store said “Whilst this process is likely to affect many Toys R Us staff, whether some or all of the stores will close remains to be decided.”
The Toys R Us website has now been closed – with the following information available for customers:
Refunds and Exchanges
We are happy to exchange goods that are unopened, in a resalable condition and have a valid proof of purchase. Exchanges can only be made whilst the stores remain open and therefore if you have an item that you wish to exchange, we would encourage you to do so as soon as possible before Sunday 11 March 2018.
What is the refunds policy?
The company can no longer accept returns for refunds. This does not affect Customers’ Statutory Rights with regards to faulty merchandise.
We are continuing to accept and redeem Gift Cards for purchases made, but please note that we will not be issuing Gift Cards.
No refunds can be given for the balance of the gift cards
Gift Cards must be used by Sun 11th March 2018
Take Time To Pay Agreements
If you have recently settled your Time to Pay agreement and collected your goods, then you are no longer a creditor of the company and no further action is needed.
If you have recently settled your Time to Pay agreement and but not collected your goods, then you should collect your goods from store as soon as possible.
If you have not settled your Time to Pay agreement and not collected your goods then you will need to attend your local store by Sunday 11 March 2018 and either:
Pay the balance for the merchandise they have included in their Take Time to Pay Agreement. The price of the merchandise will be the price in store on the day the customer settles the Take Time to Pay Agreement less the deposit that they have already paid; or
Purchase alternative goods that exceed the value of their deposit.
No cash refunds will be issued in respect of deposits paid prior to the company entering Administration
I would head to store sooner rather than later – especially if you have layaway gifts to collect.
See the Toys R Us website for further information